Refund & Cancellation Policy
By using AstroJumble services you agree to the following Refund & Cancellation Policy. Please read this carefully before booking a consultation.
Last Updated: April 23, 2026
1. Nature of Services
AstroJumble is a platform owned and operated by Atrova Digital Private Limited, incorporated under the Companies Act, 2013, having its registered office at A 1707, Office Tower Spectrum Metro Mall, Sector 75 Noida – 201301, Uttar Pradesh, India. AstroJumble provides astrology-based consultation services through independent astrologers. All payments are processed securely via Razorpay (Razorpay Software Private Limited), a PCI DSS-compliant payment gateway regulated by the Reserve Bank of India. These services are personalized and time-bound, and therefore are generally non-refundable once a consultation is booked or initiated.
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
If the consultation session has been successfully completed
If the user has utilized the session partially or fully
If dissatisfaction is based on personal expectations or interpretation of predictions
If the user fails to join the session at the scheduled time
3. Refund Eligibility
Refunds may be considered only under the following conditions. All requests are subject to review and approval by the AstroJumble support team.
Astrologer Does Not Join
If the astrologer fails to join the session, you are eligible for a full refund.
Platform Technical Failure
If a technical failure from our platform prevents the consultation from taking place.
Payment Deducted, No Booking Confirmed
If payment is deducted but no booking is confirmed on the platform.
4. Refund Request Window
Refund requests must be raised within 3 days of the booking or transaction.
Requests submitted after this period will not be considered.
5. Cancellation Policy
If a user cancels a booking before the scheduled consultation time, a 50% cancellation fee will be applied.
If the user leaves the session midway or does not attend, no refund will be provided.
ℹThis is to compensate for the astrologer's reserved time and availability.
6. Wallet & Payment Handling
Credit / Debit Card
Refund to original card
UPI / Net Banking
Refund to bank account
AstroJumble Wallet
Non-transferable & non-withdrawable
•Refunds, if approved, may be credited to the original payment method or AstroJumble wallet (if applicable).
•Wallet balance is non-transferable and non-withdrawable unless explicitly stated.
7. Payment Issues
If your payment is deducted but no booking is created, or the transaction fails — you are eligible for a 100% full refund.
Please contact us with your transaction details for quick resolution.
8. Refund Processing Timeline
Approved refunds will be processed within 7–30 working days, depending on the payment method.
AstroJumble reserves the right to accept or reject refund requests based on policy compliance.
9. Responsibility Disclaimer
•Atrova Digital Private Limited (operating as AstroJumble) acts as a platform connecting users with independent astrologers.
•The accuracy of predictions or advice is the responsibility of the individual astrologer.
•Refunds will not be granted based on prediction outcomes or personal dissatisfaction with astrological interpretations.
•Razorpay processes all payments on behalf of Atrova Digital Private Limited. In case of technical disputes related to payment, Razorpay's dispute resolution process may apply.
10. Contact Information
For any refund or cancellation-related queries, please reach out to the AstroJumble Support Team with your transaction details.
Atrova Digital Private Limited
A 1707, Office Tower Spectrum Metro Mall,
Sector 75 Noida – 201301, Uttar Pradesh, India
11. Important Summary
Consultations are generally non-refundable once started
Refund requests must be submitted within 3 days
50% cancellation fee applies before the scheduled session
No refund for missed or partially attended sessions
Payment failures are eligible for full refund (100%)
Refunds are processed within 7–30 working days after approval
By using AstroJumble, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy issued by Atrova Digital Private Limited. This policy is subject to change at any time with or without notice, and continued use of the platform constitutes acceptance of the revised policy.